1. Pre-treatment Information
1.1 All Products and Services provided by The Phobiaman Clinic to you The Client are NOT a substitute for Medical or Psychological or Psychiatric or any other form of advice or treatment.
1.2 All Clients acknowledge they should consult their General Practitioner (Family Doctor) if they or the intended recipient or user of the Products and Services provided by The Phobiaman Clinic have a phobia or anxiety related issue. The Client accepts that they alone are responsible for taking this step.
1.3 The provision of Coaching, Hypnotherapy and Neuro Linguistic Programming (hereafter referred to as NLP) and Havening and any information contained in any materials provided via any websites or other published materials are not a substitute for medical or psychological or psychiatric or wellness or therapeutic or diagnosis or care or counselling or advice or consulting or treatment or for any medicine.
1.4 Coaching and Hypnotherapy and NLP and Havening are not substitutes for legal or financial or tax or personnel or personal or religious or spiritual or any other types of evaluation and counselling and advice and representation.
1.5 The Phobiaman Clinic provides Products and Services of an educational and informational nature only, to Clients. Children under the age of 18 years may NOT buy the Products and Services themselves but they may be bought by an adult with parental responsibilities for use by the child with the Parent’s accompaniment and supervision. If a child under the age of 18 is the user or recipient of the Products and Services they must be accompanied at all times by an adult with parental responsibility during the provision and delivery of these Products and Services. The accompanying adult fully accepts these terms and conditions and indemnifications and disclaimers and all the other responsibilities of the Client within these terms and conditions and indemnifications and disclaimers themselves and on the child’s behalf.
1.6 The Client accepts and agrees to independently assess any potential decisions and actions and inactions resulting from and relating to the Products and Services received and other published materials. The Client accepts and agrees that their subsequent independent assessment will be based on independently sought professional medical and psychological and psychiatric and legal and religious and personnel and personal and financial and tax and other advice as applicable.
1.7 The information contained on any websites or affiliated websites or in any other published articles is educational in nature and is provided only as general information and is not medical or psychological or any other form of advice.
2. Provision and Delivery of Products and Services:
2.1 By purchasing the Products and Services of The Phobiaman Clinic you The Client agree to and accept these terms and conditions and indemnifications and disclaimers entirely and without exception. If you do not agree to and accept these terms and conditions and indemnifications and disclaimers entirely and without exception you are not authorised to buy or use the Products or Services from The Phobiaman Clinic.
2.2 All Services and Products are provided by and delivered by The Phobiaman Clinic.
2.3 The Phobiaman Clinic will use all reasonable care and skill in providing and delivering the Products and Services you order under this agreement. Every Client is different and results may vary. Any decisions you make having received any of our Services are your own and you remain wholly responsible for any decisions and actions and inactions you take.
2.4 All Products and Services require a commitment to the Programme on the part of the Client and a willingness to engage fully with the process. The acceptance and continuation of the provision of Products and Services is entirely at the discretion of The Phobiaman Clinic. The Phobiaman Clinic reserves the right to decline or discontinue the provision of Products and Services at its discretion and is not under any obligation to provide an explanation or reason for this decision.
2.5 The Products and Services provided by The Phobiaman Clinic require the full and willing engagement of the Client. The Client provides information and the Practitioner listens to the Client and the Practitioner reflects information back to the Client. The Products and Services provided are intended to be informational and educational for the Client and to provide information and support and encouragement for the Client’s goals and decisions based on information provided by the Client. The Client is fully and solely responsible for all information provided to the Practitioner and all information reflected back to the Client by the Practitioner and all Client decisions and actions and inactions resulting from and relating to the Products and Services received.
2.6 The Client will indemnify and hold harmless The Phobiaman Clinic and all its principals and licensors and directors and officers and Practitioners and other employees and affiliates and representatives and successors and indemnifies them from any claims and liability and costs and expenses in connection with any Products and Services and information and materials.
2.7 The Phobiaman Clinic does not guarantee or warrant or imply in any way any particular outcome or result or success of Coaching or Hypnotherapy or NLP or Havening or any other treatment modality used in any combination and expressly disclaims any such guarantee or warranty or implication.
3. Booking and Payment Policy
3.1 Payment is due in full when appointments are booked. Appointments are only confirmed after full payment has been received. Subsequent appointments are usually booked and paid for at the end of each session. To ensure accurate appointment availability The Phobiaman Clinic does not make ‘tentative’ or ‘provisional’ bookings. All bookings are firm.
4 Refund/Cancellation Policy:
4.1 If you need to cancel or reschedule an appointment for any reason you will need to give a minimum of 2 full-working-days notice in writing (48 hours not including weekends). In this case no charge will be made and in the case of cancellation any charges will be refunded in full using the original payment method. Appointments that are missed or cancelled or rescheduled with insufficient written notice will result in the full charge for the appointment and no refund will be given. The burden of proof of cancellation is on the Client. Please retain proof of notice of cancellation. If you need to change your appointment please always try and give as much notice as you can beyond these minimums so that The Phobiaman Clinic can offer the appointment to someone else. No refunds will be given after treatment has been delivered.
5 Intellectual Property, Copyright and Licencing:
5.1 All websites and website domain names and website content and telephone numbers and materials including text and photographs and other images and videos and audio recordings are owned by other parties and are used under licence by The Phobiaman Clinic.
5.2 All trademarks used are owned by other individuals and companies and are used under license from the owners of those trademarks as part of the Products and Services provided as well as on the websites and in other digital and physical publishing formats including apps and downloads and e-books and all other forms of published media.
5.3 All treatment modalities are owned by other individuals and companies and are used under license from the owner(s) of those treatment modalities as part of the Products and Services provided as well as on websites and in other digital and physical publishing formats including apps and downloads and e-books and all other forms of published media.
5.4 All materials, media and information delivered electronically, physically or verbally are protected by copyright and other intellectual property rights. All copyright and other intellectual property rights in these materials are owned by other individuals or companies and are either licensed exclusively to The Phobiaman Clinic or have been licensed to it by the owner(s) of those rights so that they can be used as part of the Products and Services provided, as well as on the websites, and in other digital and physical publishing formats including apps and downloads and e-books and all other forms of published media.
5.5 You may not record or copy whether by video, photography or audio recording equipment or devices or printing off onto paper or storing on disk or downloading or in any other way or distribute including distributing copies or broadcast or alter or tamper with in any way or otherwise use material provided to you in any form or format except with written permission from The Phobiaman Clinic. All copies and recordings remain the intellectual property of the owners. These restrictions apply in relation to all and any part of the materials provided during appointments in person and online and telephone consultations and digital and physical publishing and websites.
5.6 You may not record or copy whether by video, photography or audio recording equipment or devices or printing off onto paper or storing on disk or downloading or in any other way or distribute including distributing copies or broadcast or alter or tamper with in any way or otherwise use any appointments, treatment sessions, conversations or discussions taking place either in person, online or by telephone except with written permission from The Phobiaman Clinic. All copies and recordings remain the intellectual property of the owners. These restrictions apply in relation to all and any part of the conversations and discussions taking place during appointments in person and online and telephone consultations and digital and physical publishing and websites. All information provided remains the intellectual property of the owners.
5.7 Any unauthorized copying or recording of appointments, telephone consultations, or any other physical, digital, or analogue materials that contain personal data will be considered a data breach under GDPR regulations. The Phobiaman Clinic is legally required to report such breaches under Article 33 of GDPR. Any such breach may result in criminal and civil legal actions. In the event of a data breach, the responsible party may be liable for costs directly associated with the investigation, mitigation, and remediation of the breach, which will be determined on a case-by-case basis.
5.8 In addition to GDPR considerations, any unauthorised copying or recording of appointments, telephone consultations, or any other physical, digital, or analogue materials provided by The Phobiaman Clinic will incur an unauthorised possession or use fee of £2500. After the first calendar month each subsequent full or partial calendar month will incur an additional fee of £1000 for continued unauthorised possession or use. These fees will cease once all copies, recordings, and backups are returned, and all remaining copies, recordings, and backups are completely erased, destroyed, and deleted. These fees are intended to compensate for the unauthorised copying, recording, possession, or use of intellectual property and are separate from any penalties or damages under GDPR.
5.9 You may not remove any copyright or trademark or other intellectual property notices contained in any original material from any material provided to you whether physically or copied or printed off from the website without written permission from The Phobiaman Clinic.
6 Changes to these Terms and Conditions:
6.1 The Phobiaman Clinic may change these terms and conditions and disclaimers and indemnifications from time to time. By engaging the Services or using the Products provided by The Phobiaman Clinic or browsing any of The Phobiaman Clinic websites or pages you are accepting that you are bound by the current terms and conditions and indemnifications and disclaimers. You may request a copy of the current terms and conditions and indemnifications and disclaimers from The Phobiaman Clinic.
7 Data Protection:
7.1 Personal details provided to The Phobiaman Clinic over the course of the provision of Products and Services including but not limited to telephone calls and emails and both in person and online appointments and through websites will be treated in the strictest confidence and will only be used in accordance with data protection laws and any other relevant laws and our privacy policy. Please read the privacy policy carefully before going on. By providing your personal details to us you are consenting to its use in accordance with our privacy policy. You may request a copy of the current privacy policy from The Phobiaman Clinic.
8 Jurisdiction:
8.1 These terms and conditions are governed by and are to be interpreted in accordance with English law. In the event of any dispute arising in relation to these terms and conditions or any dispute arising in relation to the website whether in contract or tort or otherwise the English courts will have exclusive jurisdiction over such dispute.